FAQ – Pins & Pongs
Free domestic shipping for orders above $50 | Flat rate international shipping

FAQ

HOW DO I ORDER?

You can add as many pins to your cart, checkout, and await the arrival of your brand new pins! You can choose to check out by creating an account with us (highly recommend for faster checkouts in future) or do so as a guest. 

CAN I CHANGE MY ORDER?

We’re super quick at packing your orders to make sure you get your new swag as soon as possible. You can edit your order as many times as you like before you click “confirm and pay”, but after this point, you won’t be able to make any changes, and your items will be sent out to you as per your order confirmation.

JUST CONFIRMED MY ORDER BUT I’M DYING TO KNOW WHERE IT IS NOW!

We know how that feels — all jittery about your new purchase. Fret not, you can always check the status of your order by clicking on My Account in the navigation bar.

UHH… I CHANGED MY MIND. CAN I RETURN THE ITEMS?

Oh no! ☹ Unfortunately we do not accept returns at the moment (we’re working on it).

But if you have received the wrong item or a defective item, please email us at sales@pinsnpongs.com with your order number, item, photo, description of the issue, and we’ll take it from there.

WHAT CURRENCY ARE YOUR PRICES IN?

All prices listed on our site are in Singapore Dollar. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.

Never heard of the Singapore Dollar? Here’s what it roughly measures up to:

SGD 1.00 = USD 0.72 = 0.65 EURO = 0.58 POUNDS = 75 YEN = CAD 0.97

Alternatively, we recommend using the trusty Google Currency Converter for a more accurate conversion.  

HOW CAN I PAY?

We accept any credit cards, such as Visa, Mastercard, American Express, and Paypal. All transactions are securely completed through PayPal.

For local orders, we also accept payments made via iBanking or ATM transfer to our DBS account. You will find the payment options at the point of checkout.

WHERE DO YOU SHIP TO?

Worldwide!

All items will be packed and sent from Singapore, where we are based in. Have a little obsession on keeping an eye on your parcel every step of the way, just like us? All parcels are fully trackable!

We offer free domestic shipping for orders over S$50. For orders under, we charge a flat rate of S$2.50.

If you’re located outside of our sunny island, we offer flat rate international shipping, depending on the zone you sit in.

International Zones:

• Zone 1 (Flat rate of S$4):
Malaysia, Brunei

• Zone 2 (Flat rate of S$5):
Asia Pacific (excluding Australia, Japan, and New Zealand)
American Samoa, Bangladesh, Bhutan, Cambodia, China, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Kiribati, Korea, Lao, Macao, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Solomon Islands, Sri Lanka, Taiwan, Thailand, Timor-Leste, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna

• Zone 3 (Flat rate of S$6):
Rest of the world including Australia, Japan, New Zealand, Africa, America, Europe, and the Middle East

If you’re unsure which zone you fall under, email us at sales@pinsnpongs.com!

OMG I CAN’T WAIT FOR MY NEW PINS! WHEN WILL THEY ARRIVE?

We do our best to ship out orders within 3 working days. You should receive a shipping confirmation email with tracking once your order has been fulfilled. If you have not received one, please check your spam folder as it sometimes choose to hide there.

For domestic shipping, you should receive your shiny new pins within 2-5 working days after postage.

For international shipping, transit time varies depending on where you are:

• Asia Pacific:
Australia 6-8 days | Brunei 6-8 days | China 8-10 days | Hong Kong 5-7 days | India 7-10 days | Indonesia 13-16 days | Japan 5-7 days | Malaysia 6-8 days | New Zealand 6-8 days | Philippines 8-10 days | Taiwan 6-8 days | Thailand 6-8 days | Vietnam 7-10 days | Rest of Asia Pacific 7-12 days

• Europe:
France 7-9 days | Germany 7-9 days | Italy 9-12 days | Netherlands 6-8 days | Sweden 6-8 days | Switzerland 6-8 days | United Kingdom 6-8 days | Rest of Europe 8-14 days

• Americas:
Canada 8-11 days | USA 8-10 days | Rest of Americas 8-14 days

• Africa:
South Africa 7-9 days | Rest of Africa 8-14 days

• The Middle East:
UAE 7-10 days | Rest of Middle East 8-14 days

NOOOOOOO THE PIN I WAS EYEING ON IS SOLD OUT. HALP!!

Don’t worry, we understand the pain of seeing something you fancy fly off the shelves. Drop us a note at hello@pinsnpongs.com with your interest and we’ll do our best to restock the design where possible!

WAIT UP, I HAVE MOARR QUESTIONS!

More questions? Are you an artist who wants to stock with us? Or just wanna talk about our mutual love for pins? Hit us up at hello@pinsnpongs.com. We promise to get back as fast as we humanly can!